Client
Overview
Gabriel & Co. is a renowned US-based luxury jewelry brand, celebrated for its fine craftsmanship and timeless designs. The brand offers an extensive range of engagement rings, wedding bands, and fashion jewelry, sold both by DTC via its Magento-based e-commerce site and through a nationwide network of authorized retailers.
Challenge
Operating in the competitive luxury jewelry market, Gabriel & Co.’s high-end positioning comes with unique performance challenges.
Complex Attribution Gaps: Reliance on platform reporting alone made it difficult to reconcile Meta ad performance with Magento’s back-end data, creating uncertainty in decision-making.
High Acquisition Costs: As a premium-priced product, customer acquisition costs were significantly higher than average, limiting scalability.
The brand needed a more accurate, actionable view of its performance and a strategy to drive cost-efficient growth without compromising brand equity.
Strategy
We implemented a three-pronged approach to improve tracking accuracy, diversify creative, and focus budget toward the highest-return opportunities:
• Multi-Attribution Alignment: Develop an agreed tracking system integrating Meta pixel data with Magento live-order reporting for balanced performance insights.
• Creative Diversification: Expand concept testing to appeal to different audience personas while retaining the luxury aesthetic.
• Budget & Campaign Optimization: Prioritize sales-focused campaigns, with budget allocation tuned to seasonality and funnel stage performance.
Execution
• Attribution Infrastructure: Pulled live-order reports from Magento; Created clear attribution rules using UTM parameters; Automated reporting to match sales to campaign sources for a unified view.
• Creative Scaling: Conducted a full audience audit to refine persona targeting; Developed creative briefs based on audience insights; Iterated on winning ad formats while introducing new luxury-driven concepts to increase testing volume.
• Performance-Driven Optimization: Shifted campaign objectives toward lowering CPA while protecting ROAS; Dynamically reallocated spend between top-of-funnel and bottom-of-funnel campaigns based on seasonal buying behavior.
RESULTS
Jan 1 – Jun 30 2025 vs Jan 1 - Jun 30 2024
Unified attribution between Meta and Magento, enabling a balanced and reliable performance view.
ROAS Surge: ROAS improved by over 340%
Total Purchases: More than tripled YoY (+212%), driven by improved targeting and campaign performance.
Ad Spend: Reduced by 10% YoY while delivering a substantial increase in sales volume.
New Customer Purchases:
Grew by over 260%, showing a dramatic improvement in acquisition capability.
CAC: Dropped by 75%, significantly lowering acquisition costs and boosting profitability.
Cost per Conversion: Improved by 71%, indicating more efficient media spend and better conversion rates.
Takeaways:
By aligning attribution, scaling creative, and optimizing budget allocation, Gabriel & Co. was able to improve acquisition efficiency while maintaining premium positioning, a critical balance for luxury brands aiming to scale sustainably.
- Services used: Meta; Paid Media Strategy & Execution; Attribution & Data Integration; Creative Strategy; Reporting & Analytics